REFUND POLICY
1. Digital Content Nature
Our game is a digital product delivered via an instant access link. Due to the nature of digital content, once the access link has been sent to your email or accessed, the "service" is considered delivered.
2. No Refund Policy
All sales are final. We do not offer refunds or exchanges for any of the following reasons: Change of mind after purchase. Inability to solve the puzzles within the game. Accidental closing of the browser tab (as the link remains valid for a restart). Hardware or internet performance issues on the user's side.
3. EU Right of Withdrawal (Waiver)
According to European Union consumer protection laws, the 14-day right of withdrawal does not apply to digital content provided that the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal. By purchasing our game, you provide this consent and acknowledgment.
4. Technical Issues
If you experience a genuine technical failure caused by our servers (e.g., the link is broken or the game fails to load on a supported browser like Google Chrome), please contact us at arcanegardensecrets@gmail.com. In such cases, if we cannot fix the issue, we may provide a replacement link or a refund at our sole discretion.